The Customer Support Onboarding Course is designed to equip new team members with the essential skills and knowledge needed to provide exceptional customer service. Participants will learn about the company’s products and services, effective communication techniques, troubleshooting methods, and the importance of empathy in customer interactions. The course will include modules on handling difficult situations, understanding customer needs, and utilizing support tools and systems. By the end of the course, new employees will feel confident in their ability to support customers and contribute positively to the team.